Returns and Order Cancellation
Ordered a BabyPing but want to return it? Find your relevant information below:
I’ve place an order but want to cancel it
If you have not received notification your order has been shipped, please contact us immediately as we may be able to stop it being dispatched. If it has already been shipped, you can simply return the item to us through our 14 day returns procedure below.
I want to return my order, because…
- my order is missing items:
If you are missing parts of your order, please contact us for assistance. Please let us know your invoice number and the problem, and we’ll do our best to help.
- my order was damaged in transit:
Orders damaged in transit must be brought to our attention within 4 working days of receiving them as we need to confirm any damage with our courier company. Please contact us for more help with as much detail as you can, preferably photographic evidence.
- my order is wrong:
If your order is wrong, please contact us for assistance. Please let us know your invoice number and the problem and we will try to rectify the issue.
- my order is broken:
If your order is broken, please contact us for assistance. We’ll get our technical guys to confirm the fault and then rectify your problem from there.
- I’ve changed my mind:
BabyPing customers are given a “cooling off period” in which to return the product for a “no questions asked” refund, as long the item is returned within 14 days of delivery.
Returning your BabyPing within our 14 day guarantee period
BabyPing customers purchasing direct from our online shop are given a “cooling off period” in which to return the product for a “no questions asked” refund, as long the item is returned within 14 days of the original delivery, is intact and is in a resellable condition.
Return an item purchased from our UK online shop – download PDF
Return an item purchased from our USA online shop – download PDF
If you don’t have a printer, you can copy the required details on to a sheet of paper, or write them on the original invoice and include that in the package.
Please note: Be sure to send your return via a registered or insured shipping method as Y-cam Solutions Ltd is not responsible for lost or misdirected packages. Y-cam Solutions Ltd will not refund the cost of shipping unless the return is a result of an error on our part (if this is the case, please see the section above and contact us directly).
Any refunds due will be made within a maximum of 14 days. Credits typically appear in customer accounts within 5 – 7 working days.
Any items received outside of the 14 days or unsolicited returns will not be processed. Customers will be contacted and be responsible for the return postage. Items received outside of this time but not returned to customers will be stored by Y-cam for 90 days and then disposed of without further contact or reimbursement.
Got questions or need help? Contact us for assistance.