Shipping

BabyPing can be shipped from London, UK to the following countries:

Albania
Andorra
Austria
Belarus
Belgium
Bosnia-Herzegovina
Bulgaria
Channel Islands (Guernsey & Jersey)
Croatia
Czech Republic
Denmark
England
Estonia
Faroe Islands
Finland
France
Germany
Gibraltar
Greece
Greenland
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Macedonia
Moldova
Monaco
Montenegro
Netherlands (Holland)
Northern Ireland
Norway
Poland
Portugal (excl Azores & Madeira)
Romania
Russia
San Marino
Scotland
Serbia
Slovak Republic
Slovenia
Spain (excl Canary Islands, Ceuta & Melilla)
Sweden
Switzerland
Turkey
Ukraine
United Kingdom
Wales

BabyPing can be shipped from Florida, USA to the following countries:

Canada
United States of America

Despatch time

If an order is received before 1pm (GMT/BST in Europe, EST for North America) we will endeavour to ship sameday subject to stock.

Shipping Costs

Shipping rates are weight-based and scaled for best possible rate through UPS.  You can estimate the cost of shipping based on a delivery country by visiting the Checkout.

Tracking

All shipments will be registered to directly to your order email address with UPS, so you will be able to track your delivery through the UPS system directly.  If you have ordered from us and do not have this detail and are concerned about your order, please contact us.

How long will delivery take?

Shipments from UK to UK mainland
UPS Standard – Delivery by end of nextday
UPS Express Saver – Delivery by noon of nextday

Shipments from UK to Europe
UPS Standard  – Delivery within five days
UPS Express Saver – Delivery by end of nextday

Shipments from USA to USA
Ground Shipping – Up to ten days
Other UPS service timings are live quoted at Checkout

Shipments from USA to Canada
Ground Shipping – (via USPS) Up to ten days
Other UPS service timings are live quoted at Checkout

Delivery problems

If you have received your item and you are unhappy with the time taken for you to get your delivery, please contact us with more details for assistance.

Exporting / Importing goods to your Country

BabyPing is currently despatched from either London, UK or Florida, USA.  If you are ordering from outside these countries, please note that importing goods from another country can mean that your national customs authorities may charge you customs duty and/or other additional related taxes (for example a Value Added Tax or a Purchase Tax).

As the importer, any duties are the responsibility of the customer, and you responsible for paying any such taxes. We have no control over what taxes you may be charged by your own national tax authorities, and we are not responsible for compensating you for payment of any such taxes. If you do not know how much (if any) import tax you might have to pay, please check with your local tax authorities before entering into a contract to purchase.

Additionally, some countries prohibit or restrict the importation of some types of goods. You may need a general or special license and/or other documents to import goods, particularly in larger or commercial quantities. It is your responsibility to check with your national customs authorities whether the goods you intend to import are subject to any such restrictions. If your goods are retained or confiscated by your own national customs authorities for any reason, it is your responsibility to negotiate with them the terms on which such goods might be released to you. If your goods are undeliverable for any reason and are returned to us, we reserve the right to reclaim from you any associated costs which may be charged back to us. We will try all other available options should we hear from our delivery company that this may happen.

On any customs forms, we declare the full purchase price as the value of the goods. We do not under declare values, or mark goods as a “gift”.

Got any questions? Contact us for help.

Need some help?

See an overview of manuals, guides, videos and how to get help from BabyPing. Get some help.

Support Centre

Jump straight to support and see common answers to problems, or get some help from our awesome team in our Support Centre.

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Media enquiries

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European HQ

BabyPing
c/o bébélephant 
Churchill House
137 Brent Street
London
NW4 4DJ
United Kingdom

Company no. 07226163

North American Office

BabyPing
4500 140th Avenue North
Suite 101
Clearwater
FL 33762, USA

Talk to us

Got a question? You can call us from 9am-5pm Monday to Friday

  • +44 (0)20 8334 7364
  • +1 727 233 8225
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